/* SERSA Inbox · UI V2 (responsive). Same tokens as tokens.css; no inline styles (CSP style-src 'self'). */
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--background);color:var(--foreground);font:14px/1.45 var(--font-sans);overflow:hidden;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit}
h1,h2,h3,p{margin:0}
h1{font-size:17px}h2{font-size:16px}h3{font-size:14px}
small,.muted{color:var(--muted-foreground)}
label{font-size:13px;font-weight:600}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}

/* ---------- Controls ---------- */
button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:36px;padding:7px 14px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--card);color:var(--foreground);cursor:pointer;font-weight:600;transition:background .15s}
button:hover{background:var(--muted)}
button:disabled{opacity:.5;cursor:not-allowed}
button.primary{background:var(--primary);color:var(--primary-foreground);border-color:var(--primary)}
button.primary:hover:not(:disabled){background:color-mix(in srgb,var(--primary) 80%,var(--foreground))}
button.danger{background:color-mix(in srgb,var(--destructive) 10%,transparent);color:var(--destructive);border-color:transparent}
button.link{border:0;background:transparent;color:var(--primary);padding:6px 0;min-height:32px;text-decoration:underline}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:2px solid var(--ring);outline-offset:2px}
input,select,textarea{border:1px solid var(--input);background:var(--card);color:var(--foreground);border-radius:var(--radius-md);padding:9px 10px;min-width:0}
.icon-btn{min-width:40px;min-height:40px;padding:6px 10px;font-size:16px;background:transparent;border-color:transparent}
.icon-btn:hover{background:var(--muted)}

/* ---------- App shell ---------- */
.app{display:flex;flex-direction:column;height:100vh;height:var(--app-height,100dvh);min-height:0}
.topbar{flex:none;height:52px;background:var(--sidebar);color:var(--sidebar-foreground);display:flex;align-items:center;gap:16px;padding:0 16px;padding-left:max(16px,env(safe-area-inset-left));padding-right:max(16px,env(safe-area-inset-right))}
.brand{display:flex;align-items:center;gap:10px;min-width:0}
.brand-symbol{font-size:24px;color:var(--chart-3)}
.brand strong{font-size:18px;letter-spacing:-.5px;color:var(--sidebar-accent-foreground);white-space:nowrap}
.brand strong span{font-weight:500}
.brand small{display:block;font-size:11px;color:var(--sidebar-foreground)}
.whoami{display:flex;flex-direction:column;align-items:flex-end;min-width:0;max-width:260px;line-height:1.2;color:var(--sidebar-accent-foreground)}
.whoami-name{font-weight:700;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}
.whoami-role{font-size:11px;color:var(--sidebar-foreground)}
.local-badge{background:var(--sidebar-accent);color:var(--sidebar-foreground);padding:5px 11px;border-radius:999px;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;max-width:min(520px,45vw)}
.session-controls{display:flex;align-items:center;gap:8px;margin-left:auto}
.session-controls select{max-width:200px;background:var(--sidebar-accent);color:var(--sidebar-accent-foreground);border-color:var(--sidebar-border)}
.session-controls button{background:var(--sidebar-accent);color:var(--sidebar-accent-foreground);border-color:var(--sidebar-border)}
.session-controls button:hover{background:color-mix(in srgb,var(--sidebar-accent) 70%,var(--sidebar-primary))}
#feedback{position:fixed;top:64px;left:50%;pointer-events:none;transform:translateX(-50%);z-index:100;width:max-content;max-width:min(600px,calc(100vw - 32px));padding:12px 18px;border-radius:var(--radius);box-shadow:var(--shadow-sm);background:var(--sidebar);color:var(--sidebar-accent-foreground);font-size:13px;line-height:1.5}
#feedback:empty{display:none}
#feedback.error{background:var(--destructive);color:var(--primary-foreground);pointer-events:auto}

/* ---------- Workspace ---------- */
.workspace{flex:1;min-height:0;position:relative;display:grid;grid-template-columns:var(--queue-w,clamp(300px,28vw,380px)) minmax(0,1fr);gap:0;padding:12px 16px 16px}
.queue,.chat,.contact-panel{min-width:0;min-height:0;background:var(--card);border:1px solid var(--border);overflow:hidden}
.queue{display:flex;flex-direction:column;border-radius:var(--radius-xl) 0 0 var(--radius-xl)}
.chat{display:flex;flex-direction:column;position:relative;border-left:0;border-radius:0 var(--radius-xl) var(--radius-xl) 0;background:var(--muted)}

/* Details drawer: closed by default so the conversation gets the space. */
.workspace[data-details=closed] .contact-panel{display:none}
.contact-panel{position:absolute;top:12px;right:16px;bottom:16px;width:min(380px,calc(100% - 32px));z-index:20;border-radius:var(--radius-xl);box-shadow:0 12px 32px rgb(15 23 42 / .22);overflow:auto}
@media(min-width:1280px){
 .workspace[data-details=open]{grid-template-columns:var(--queue-w-open,clamp(300px,26vw,360px)) minmax(0,1fr) 360px}
 .workspace[data-details=open] .chat{border-radius:0}
 .workspace[data-details=open] .contact-panel{position:static;width:auto;box-shadow:none;border-radius:0 var(--radius-xl) var(--radius-xl) 0;border-left:0}
}

/* ---------- Queue ---------- */
.queue-heading{display:flex;align-items:baseline;justify-content:space-between;gap:8px;padding:10px 14px 6px}
.queue-heading h1{font-size:16px}
.queue-heading>span{font-size:12px;color:var(--muted-foreground)}
.queue-tools{display:flex;gap:6px;padding:0 12px 6px}
.search-box{flex:1;min-width:0;display:flex;align-items:center;background:var(--muted);border-radius:var(--radius-md);border:1px solid var(--border)}
.search-box>span{padding-left:10px;font-size:17px;color:var(--muted-foreground)}
.search-box input{width:100%;min-width:0;background:transparent;border:0;font-size:14px;padding:8px 8px}
.team-filter{flex:0 1 128px;min-width:0;display:flex}
.team-filter select{width:100%;font-size:13px;padding:7px 6px}
.quick-filters{display:flex;flex-wrap:wrap;align-items:center;gap:4px;padding:0 12px 8px;border-bottom:1px solid var(--border)}
.quick-filters button,.more-filters>summary{min-height:34px;padding:3px 9px;font-size:13px;border-radius:999px;font-weight:500;background:transparent;border:1px solid var(--border);cursor:pointer;display:inline-flex;align-items:center;gap:5px;list-style:none}
.more-filters>summary::-webkit-details-marker{display:none}
.more-filters>summary::after{content:'▾';font-size:10px}
.chip-count{font-size:11px;color:var(--muted-foreground);font-weight:600}
.more-filters{position:relative}
.more-filters .menu-pop{left:0;right:auto;width:max-content;min-width:170px}
.quick-filters button[aria-pressed=true],.more-filters>summary[aria-pressed=true]{background:var(--accent);color:var(--accent-foreground);border-color:transparent;font-weight:700}
.quick-filters button[aria-pressed=true] .chip-count{color:var(--accent-foreground)}
.conversation-list{overflow-y:auto;overflow-x:hidden;flex:1;min-height:0;overscroll-behavior:contain}
.queue-empty{padding:24px 18px;line-height:1.7;color:var(--muted-foreground)}
.queue-footer{flex:none;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:6px 12px;font-size:12px;color:var(--muted-foreground);border-top:1px solid var(--border)}
.env-pill{min-height:30px;padding:2px 10px;font-size:12px;font-weight:600;border-radius:999px;background:var(--color-amber-50);color:var(--color-amber-800);border-color:transparent}
.env-detail{margin:0;padding:8px 12px;font-size:12px;line-height:1.45;background:var(--color-amber-50);color:var(--color-amber-800);border-top:1px solid var(--border)}

.conversation{display:flex;align-items:flex-start;gap:10px;width:100%;min-height:64px;border:0;border-radius:0;padding:12px 14px;text-align:left;background:transparent;color:var(--foreground);border-bottom:1px solid var(--border);font-weight:400;border-left:3px solid transparent}
.conversation:hover{background:var(--muted)}
.conversation.active{background:var(--accent);border-left-color:var(--primary)}
.conversation.needs-human{border-left-color:var(--color-amber-700)}
.conversation.active.needs-human{border-left-color:var(--primary)}
.conv-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.row-title{display:flex;gap:8px;justify-content:space-between;align-items:baseline}
.row-title strong{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row-title time{font-size:11px;flex-shrink:0;color:var(--muted-foreground)}
.preview-line{display:flex;align-items:center;gap:8px}
.preview{flex:1;min-width:0;font-size:13px;color:var(--muted-foreground);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row-status{display:flex;align-items:center;gap:6px;min-width:0;font-size:12px;color:var(--muted-foreground)}
.row-meta{font-size:12px}
.owner-line{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.owner-kind{font-size:10px;border:1px solid var(--border);padding:0 5px;border-radius:4px;margin-left:2px;font-weight:600;white-space:nowrap}
.badge{display:inline-flex;align-items:center;gap:4px;border-radius:999px;border:1px solid var(--border);font-size:11px;font-weight:600;padding:2px 8px;white-space:nowrap;background:var(--muted);color:var(--muted-foreground)}
.status-NEW,.status-VALENTINA{background:var(--accent);color:var(--accent-foreground);border-color:transparent}
.status-WAITING_HUMAN{background:var(--color-amber-50);color:var(--color-amber-800);border-color:transparent}
.status-ASSIGNED{background:var(--color-emerald-50);color:var(--color-emerald-700);border-color:transparent}
.status-CLOSED{color:var(--foreground)}
.avatar{width:38px;height:38px;background:var(--accent);color:var(--primary);display:flex;align-items:center;justify-content:center;border-radius:50%;font-weight:700;font-size:14px;flex:none}

/* ---------- Chat ---------- */
.chat-head{flex:none;display:flex;align-items:center;gap:8px;padding:6px 8px 6px 12px;border-bottom:1px solid var(--border);background:var(--card);min-height:56px}
.chat-head .back{display:none}
.chat-head .avatar{width:36px;height:36px}
.chat-title{min-width:0;flex:1}
.chat-title h2{font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.attends{display:flex;align-items:center;gap:6px;min-width:0;font-size:12px}
.attends .badge{flex:none;font-size:11px;padding:1px 7px}
.attends-text{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted-foreground)}
.attends-text b{color:var(--foreground)}
.chat-actions{flex:none;display:flex;gap:8px;padding:6px 12px;background:var(--card);border-bottom:1px solid var(--border)}
.chat-actions button{flex:1}
.more-menu{position:relative;flex:none}
.more-menu>summary{list-style:none;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-md);cursor:pointer;font-size:20px;line-height:1}
.more-menu>summary::-webkit-details-marker{display:none}
.more-menu>summary:hover{background:var(--muted)}
.menu-pop{position:absolute;z-index:30;top:calc(100% + 4px);right:0;width:min(320px,calc(100vw - 24px));display:grid;gap:6px;padding:8px;background:var(--card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:0 10px 28px rgb(15 23 42 / .22)}
.menu-pop hr{border:0;border-top:1px solid var(--border);margin:2px 0}
.menu-pop label{font-size:12px;font-weight:600;color:var(--muted-foreground);padding:4px 4px 0}
.menu-pop input{width:100%}
.menu-pop button{justify-content:flex-start;min-height:42px;width:100%;border-color:transparent;background:transparent;text-align:left}
.menu-pop button:hover{background:var(--muted)}
.menu-pop button.danger{color:var(--destructive)}
.handoff-banner{flex:none;background:var(--color-amber-50);border-bottom:1px solid var(--border);padding:10px 14px;display:flex;align-items:center;gap:12px;color:var(--color-amber-800)}
.handoff-banner>div{flex:1;min-width:0}
.handoff-banner strong{font-size:13px}
.handoff-banner p{font-size:12px;line-height:1.5;margin-top:3px}
.handoff-banner button{white-space:normal}

.commercial-card{flex:none;margin:6px 10px 0;background:var(--card);border:1px solid var(--border);border-left:3px solid var(--primary);border-radius:var(--radius-md);max-height:min(46%,340px);display:flex;flex-direction:column;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain}
/* FIX-07: en Chrome ≥131 el contenido de <details> va en ::details-content (ya no es hijo flex): la tarjeta misma scrollea y el encabezado queda fijo */
.commercial-card summary{position:sticky;top:0;z-index:1;background:var(--card)}
.cc-notes{margin:0;padding-left:16px}
.cc-notes li{margin:0 0 2px}
.commercial-card summary{display:flex;align-items:center;gap:10px;padding:7px 10px;cursor:pointer;list-style:none;min-height:48px}
.commercial-card summary::-webkit-details-marker{display:none}
.cc-text{flex:1;min-width:0;display:flex;flex-direction:column}
.cc-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--primary)}
.cc-brief{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cc-toggle{flex:none;display:inline-flex;align-items:center;min-height:36px;padding:0 12px;border:1px solid var(--primary);border-radius:999px;color:var(--primary);font-size:13px;font-weight:600;white-space:nowrap}
.cc-toggle::after{content:'▾';margin-left:5px;font-size:11px}
.commercial-card[open] .cc-toggle::after{content:'▴'}
.commercial-card .t-open,.commercial-card[open] .t-closed{display:none}
.commercial-card[open] .t-open{display:inline}
.cc-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px;margin:0;padding:4px 12px 8px;overflow:visible}
.cc-grid>div{min-width:0}
.cc-grid .wide{grid-column:1/-1}
.cc-grid dt{font-size:11px;font-weight:700;color:var(--muted-foreground);text-transform:uppercase;letter-spacing:.03em}
.cc-grid dd{margin:1px 0 0;overflow-wrap:anywhere}
.commercial-card .link{margin:0 12px 6px;align-self:flex-start}
.timeline{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding:10px 14px;overscroll-behavior:contain;scroll-behavior:smooth}
.day-divider{display:flex;justify-content:center;margin:8px 0}
.day-divider span{background:var(--card);border:1px solid var(--border);color:var(--muted-foreground);font-size:11px;font-weight:600;padding:2px 12px;border-radius:999px}
.bubble{width:fit-content;max-width:min(74%,560px);margin:0 0 6px;padding:6px 11px 5px;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--card);overflow-wrap:anywhere}
.bubble.in{border-top-left-radius:2px}
.bubble.out{background:var(--accent);margin-left:auto;border-color:transparent;border-top-right-radius:2px}
.bubble.ai{border-left:3px solid var(--primary);margin-left:auto}
.bubble .who{display:block;font-size:12px;color:var(--primary)}
.bubble.in .who{color:var(--foreground)}
.bubble p{white-space:pre-wrap;line-height:1.45;margin:1px 0 2px;font-size:15px}
.bubble-meta{display:flex;flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:4px 8px;font-size:11px;color:var(--muted-foreground)}
.bubble.out .bubble-meta{color:var(--accent-foreground)}
.bubble.is-simulated{border:1px dashed var(--muted-foreground);background:repeating-linear-gradient(135deg,var(--accent),var(--accent) 8px,color-mix(in srgb,var(--accent) 80%,var(--card)) 8px,color-mix(in srgb,var(--accent) 80%,var(--card)) 16px)}
.delivery{display:inline-flex;align-items:center;gap:3px;font-weight:600;white-space:normal}
.delivery-real{color:var(--color-emerald-700)}
.delivery-simulated{color:var(--foreground);border:1px dashed var(--muted-foreground);border-radius:4px;padding:0 5px}
.delivery-pending,.delivery-unknown{color:var(--color-amber-800)}
.delivery-uncertain,.delivery-failed{color:var(--destructive)}
.system-event{text-align:center;color:var(--muted-foreground);font-size:12px;line-height:1.4;margin:5px 0}
.system-event time{font-size:11px}
.internal{border:1px dashed var(--color-amber-700);background:var(--color-amber-50);color:var(--color-amber-800);padding:8px 11px;border-radius:var(--radius);margin:8px 0;overflow-wrap:anywhere}
.internal strong{font-size:12px}
.internal p{white-space:pre-wrap;line-height:1.5;margin:4px 0}
.internal small{color:inherit;font-size:11px}
.interactive-options{display:flex;gap:6px;flex-wrap:wrap}
.interactive-option{border:1px solid var(--primary);color:var(--primary);background:var(--accent);border-radius:var(--radius);padding:4px 10px}
.interactive-fallback{font-size:12px;color:var(--muted-foreground)}
.package-timeline-label,.package-timeline-divider{text-align:center;font-size:12px;color:var(--muted-foreground);margin:8px 0 16px}
.package-timeline-divider{border-top:1px dashed var(--border);padding-top:14px}

.composer{flex:none;background:var(--card);border-top:1px solid var(--border);padding:8px 12px calc(8px + env(safe-area-inset-bottom))}
.composer-row{display:flex;align-items:flex-end;gap:8px}
.composer textarea{flex:1;min-width:0;resize:none;min-height:44px;max-height:150px;line-height:1.4;background:var(--background);font-size:15px;border-radius:22px;padding:11px 16px;overflow-y:hidden;overflow-x:hidden;scrollbar-width:thin}
.composer .send{min-height:44px;min-width:44px;border-radius:22px;padding:0 18px}
.composer-hint{font-size:11px;color:var(--muted-foreground);margin-top:4px}
.blocked-composer,.env-note{font-size:12px;line-height:1.5;color:var(--muted-foreground);padding-bottom:6px}
.env-note{color:var(--color-amber-800)}

/* ---------- Details drawer ---------- */
.drawer-head{display:flex;align-items:center;justify-content:space-between;padding:8px 8px 8px 16px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--card);z-index:2}
.panel-tabs{display:flex;position:sticky;top:57px;background:var(--card);z-index:1;border-bottom:1px solid var(--border);padding:8px;gap:4px;flex-wrap:wrap}
.panel-tabs button{flex:1 1 auto;min-width:0;white-space:normal;font-size:12px;min-height:34px;border:0;background:transparent}
.panel-tabs button[aria-pressed=true]{background:var(--accent);color:var(--primary)}
.panel-section{padding:16px;border-bottom:1px solid var(--border)}
.panel-section h3{margin-bottom:10px;display:flex;justify-content:space-between;gap:8px}
.contact-name{font-size:16px;font-weight:600;margin-bottom:2px}
.contact-company{color:var(--muted-foreground);margin-bottom:12px}
.contact-data{display:grid;grid-template-columns:86px 1fr;gap:8px;font-size:13px;margin:0}
.contact-data dt{color:var(--muted-foreground)}
.contact-data dd{margin:0;overflow-wrap:anywhere}
.metadata-row{display:contents}
.owner-card{background:var(--muted);border-radius:var(--radius-md);padding:10px;margin-bottom:10px}
.owner-card small{display:block;font-size:12px;margin-bottom:3px}
.assignment-form{display:grid;gap:8px}
.assignment-form label{font-size:12px;color:var(--muted-foreground)}
.assignment-form select{width:100%}
.tag-list{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
.tag{display:inline-flex;gap:4px;align-items:center;background:var(--muted);font-size:12px;padding:3px 9px;border-radius:999px}
.tag-remove{min-height:0;padding:0 2px;font-size:15px;background:transparent;border:0;color:var(--muted-foreground)}
.inline-form{display:flex;gap:6px}
.inline-form input{width:100%}
.note-form textarea{width:100%;resize:vertical;min-height:72px;line-height:1.5}
.note-form button{width:100%;margin-top:8px}
.note-card{background:var(--color-amber-50);border:1px dashed var(--color-amber-700);border-radius:var(--radius-md);padding:10px;margin-top:10px}
.note-card p{line-height:1.5;white-space:pre-wrap;margin-bottom:4px;overflow-wrap:anywhere}
.note-card small{color:var(--color-amber-800)}
.activity-item{position:relative;padding:0 0 16px 16px;border-left:1px solid var(--border);font-size:13px;line-height:1.5}
.activity-item:before{content:'';position:absolute;left:-4px;top:6px;width:7px;height:7px;border-radius:50%;background:var(--primary)}
.activity-item time{display:block;font-size:11px;color:var(--muted-foreground)}
.tech-data{display:grid;grid-template-columns:110px 1fr;gap:6px 8px;font-size:12px;margin:8px 0 0}
.tech-data dt{color:var(--muted-foreground)}
.tech-data dd{margin:0;overflow-wrap:anywhere;font-family:ui-monospace,Menlo,monospace}
.tech-row{font-size:12px;overflow-wrap:anywhere;margin-bottom:8px;font-family:ui-monospace,Menlo,monospace}
.operations p{font-size:13px;line-height:1.5;margin-bottom:6px;overflow-wrap:anywhere}
.empty-state{margin:auto;text-align:center;padding:30px;line-height:1.7;color:var(--muted-foreground)}
.empty-state h2{color:var(--foreground);margin-bottom:8px}
.empty-icon{display:block;font-size:40px;color:var(--primary);margin-bottom:16px}

/* ---------- Commercial full sheet (read-only archive) ---------- */
.commercial-original{border-left:3px solid var(--primary);overflow-wrap:anywhere}
.commercial-head{padding:16px;border-bottom:1px solid var(--border)}
.commercial-head h2{margin-bottom:8px}
.commercial-head p,.commercial-section p,.literal-later p{line-height:1.5;margin:6px 0;font-size:13px}
.archive-label{font-weight:600;color:var(--primary)}
.commercial-section{padding:14px 16px;border-bottom:1px solid var(--border)}
.commercial-section h3{margin:0 0 8px;font-size:13px}
.commercial-section ul,.literal-later ul{margin:4px 0;padding-left:17px}
.commercial-section li,.literal-later li{font-size:13px;line-height:1.5;margin:8px 0}
.claim-basis{display:inline-block;font-size:11px;padding:1px 5px;margin:2px;border-radius:4px;border:1px solid var(--border);font-weight:600}
.claim-basis.stated{background:var(--accent);color:var(--accent-foreground)}
.claim-basis.inferred{background:var(--color-amber-50);color:var(--color-amber-800)}
.package-warning{color:var(--color-amber-800);font-weight:600}
.commercial-section details{font-size:12px;margin-top:8px}
.commercial-section summary{cursor:pointer;font-weight:600;line-height:1.5}
.package-references{font-size:11px}
.package-references dt{font-weight:600;margin-top:8px}
.package-references dd{margin:3px 0;overflow-wrap:anywhere}
.commercial-section pre{font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere;max-height:320px;overflow:auto;background:var(--muted);padding:8px}
.literal-later{margin:14px 10px;padding:12px;border:1px dashed var(--border);border-radius:var(--radius-md);background:var(--muted);overflow-wrap:anywhere}
.literal-later li p{white-space:pre-wrap}

/* ---------- Admin users panel (unchanged behavior) ---------- */
#access-admin,#ads-admin{flex:none;margin:8px 16px 0;padding:12px 16px;background:var(--card);border:1px solid var(--border);border-radius:12px}
#access-admin[open],#ads-admin[open]{max-height:50vh;max-height:50dvh;overflow:auto}
#access-admin summary,#ads-admin summary{font-weight:700;cursor:pointer}
.admin-table-wrap{overflow-x:auto}
#access-admin table{border-collapse:collapse;width:100%;text-align:left}
#access-admin th,#access-admin td{padding:10px;border-bottom:1px solid var(--border)}
#access-admin label{display:block;margin:12px 0}
#access-admin select[multiple],#access-admin textarea{display:block;min-width:240px;min-height:90px}
#access-admin pre{white-space:pre-wrap;overflow-wrap:anywhere;background:var(--muted);padding:12px;border-radius:8px}
#access-admin button{margin:4px}
#access-admin small{color:var(--muted-foreground)}

/* ---------- Tablet ---------- */
@media(max-width:1023px){
 .workspace{grid-template-columns:clamp(260px,34vw,320px) minmax(0,1fr);padding:8px}
 .contact-panel{top:8px;right:8px;bottom:8px}
 .btn-label{display:none}
}

/* ---------- Mobile: list → conversation navigation ---------- */
@media(max-width:767px){
 body{font-size:15px}
 .topbar{height:52px;padding:0 12px;gap:8px}
 .brand small,.local-badge{display:none}
 .whoami{max-width:150px}
 .team-name{display:none}
 .brand strong{font-size:17px}
 .session-controls select{max-width:120px}
 .workspace{display:block;padding:0}
 .queue,.chat{position:absolute;inset:0;border:0;border-radius:0}
 .workspace[data-screen=list] .chat{display:none}
 .workspace[data-screen=chat] .queue{display:none}
 .app:has(.workspace[data-screen=chat]) .topbar,.app:has(.workspace[data-screen=chat]) #access-admin{display:none}
 .chat-head .back{display:inline-flex}
 .chat-head{padding:4px 4px 4px 2px;gap:6px}
 .chat-head .avatar{width:34px;height:34px}
 .chat-actions{padding:6px 8px}
 .chat-actions>button{min-height:44px}
 .more-menu{position:static}
 .chat-head{position:relative}
 .chat-head .menu-pop{position:absolute;left:8px;right:8px;top:100%;width:auto;max-height:60vh;overflow:auto}
 .menu-pop button{min-height:46px}
 .timeline{padding:10px}
 .bubble{max-width:88%}
 .composer{padding:6px 8px calc(6px + env(safe-area-inset-bottom))}
 .composer textarea{font-size:16px}
 .composer-hint{display:none}
 .handoff-banner{padding:8px 10px}
 .contact-panel{position:absolute;inset:0;width:auto;border:0;border-radius:0;box-shadow:none}
 .panel-tabs{top:57px}
 #feedback{top:12px}
 #access-admin{margin:8px 12px 0}
 .quick-filters button{min-height:34px}
 input,select,textarea{font-size:16px}
}
@media(pointer:coarse){
 button{min-height:40px}
 .icon-btn{min-width:44px;min-height:44px}
 .composer-hint{display:none}
}
/* ---------- V2.1 refinements ---------- */
.workspace[data-session=in] #session-note{display:none}
.workspace[data-session=out] .queue-tools,.workspace[data-session=out] .quick-filters,.workspace[data-session=out] .queue-heading>span{display:none}
.quick-filters .long{display:none}
@media(min-width:1700px){.quick-filters .long{display:inline}}
@media(max-width:400px){.quick-filters{gap:3px}.quick-filters button,.more-filters>summary{padding:3px 7px;font-size:12.5px}.team-filter{flex-basis:112px}}
.mobile-only{display:none}
@media(min-width:768px){.more-menu.only-mobile{display:none}}
.st{font-weight:700;white-space:nowrap}
.st-WAITING_HUMAN{color:var(--color-amber-800)}
.st-ASSIGNED{color:var(--color-emerald-700)}
.st-NEW,.st-VALENTINA{color:var(--accent-foreground)}
.st-CLOSED{color:var(--muted-foreground)}
.attends{flex-wrap:wrap;gap:0 4px}
.attends-text{white-space:normal;overflow:visible}
.commercial-card[open] .cc-brief{display:none}
.cc-brief{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.handoff-banner button{white-space:nowrap}
@media(max-width:767px){
 .desk-only{display:none}
 .mobile-only{display:flex}
 .cc-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px 12px}
 .handoff-banner{flex-direction:column;align-items:stretch;gap:8px}
 .handoff-banner button{max-width:none;width:100%;min-height:44px}
}
/* ---------- V2.2: one type scale + stronger secondary text (presentation only) ---------- */
:root{
 --muted-foreground:#475569;      /* slate-600: ~7.6:1 on white, ~6.8:1 on the chat background */
 --accent-foreground:#075985;     /* sky-800 on the light-blue bubbles */
 --color-emerald-700:#065f46;
 --destructive:#b91c1c;
 --fs-meta:13px;--fs-ui:14px;--fs-read:15px;--fs-preview:14px;--fs-name:15.5px;--fs-title:16px;
 --queue-w:clamp(300px,28vw,380px);--queue-w-open:clamp(300px,26vw,360px);
}
@media(min-width:1024px){:root{--fs-read:16px;--fs-preview:15px;--fs-name:16px;--queue-w:clamp(340px,31vw,420px);--queue-w-open:clamp(320px,27vw,400px)}}
body{font-size:var(--fs-ui)}
button{font-size:var(--fs-ui)}
.bubble p,.internal p,.note-card p{font-size:var(--fs-read)}
.bubble .who,.internal strong,.internal small,.note-card small{font-size:var(--fs-meta)}
.bubble-meta,.system-event,.system-event time,.day-divider span,.delivery{font-size:var(--fs-meta)}
.row-title strong{font-size:var(--fs-name);font-weight:600}
.row-title time,.row-status,.owner-line,.queue-heading>span,.queue-footer,.composer-hint,.blocked-composer,.env-note,.env-pill,.env-detail,.attends,.attends-text,.tag,.owner-card small,.activity-item time,.chip-count,.cc-title,.cc-grid dt,.whoami-role{font-size:var(--fs-meta)}
.preview{font-size:var(--fs-preview)}
.badge,.attends .badge,.owner-kind,.claim-basis{font-size:12.5px}
.chat-title h2{font-size:var(--fs-title);font-weight:600}
.quick-filters button,.more-filters>summary,.cc-toggle,.panel-tabs button,.assignment-form label,.menu-pop label{font-size:var(--fs-ui)}
.search-box input,.team-filter select,.menu-pop button,.inline-form input,.assignment-form select,.note-form textarea{font-size:var(--fs-read)}
.composer textarea{font-size:var(--fs-read)}
.cc-brief,.cc-grid dd{font-size:var(--fs-read)}
.contact-data,.activity-item,.commercial-head p,.commercial-section p,.commercial-section li,.literal-later p,.literal-later li,.operations p,.tech-row,.tech-data{font-size:var(--fs-ui)}
.queue-heading h1{font-size:17px}
.name-row{display:flex;align-items:baseline;gap:8px;min-width:0}
.name-row h2{flex:0 1 auto;min-width:0}
.phone{flex:1 1 0;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:var(--fs-meta);font-weight:500;color:var(--muted-foreground)}
.bubble.out .bubble-meta,.bubble.out .who{color:var(--accent-foreground)}
.bubble .who{color:var(--primary)}
.bubble.in .who{color:var(--foreground)}
.delivery-simulated{color:var(--foreground)}
.conversation.active .preview,.conversation.active .row-title time,.conversation.active .row-status{color:#334155}
/* team selector: only shown when there is something to choose; on phones it gets its own full-width row so the search field is never squeezed */
.queue-tools{flex-wrap:wrap}
.team-filter{flex:0 0 168px}
@media(min-width:1400px){.team-filter{flex-basis:184px}}
@media(max-width:1100px){.team-filter{flex-basis:140px}}
.team-filter[hidden]{display:none}
@media(max-width:767px){
 .search-box{flex:1 1 100%}
 .team-filter{flex:1 1 100%}
 .team-filter select{min-height:40px}
 .composer textarea,.search-box input,.team-filter select,textarea,input,select{font-size:16px}
 .commercial-card{max-height:min(42%,300px)}
 :root{--fs-meta:13px}
}
@media(max-width:1023px){.search-box{flex:1 1 100%}.team-filter{flex:1 1 100%}}
/* topbar and footer never collide on narrow phones: the identity chip shrinks (ellipsis), brand and buttons keep their size */
.brand{flex:none}
.session-controls{min-width:0;flex:1 1 auto;justify-content:flex-end}
.session-controls button,.session-controls select{flex:none}
.whoami{flex:0 1 auto;min-width:0}
.whoami-name,.whoami-role{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.queue-footer{flex-wrap:nowrap}
#sync-status{min-width:0;flex:1 1 auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.env-pill{flex:none;white-space:nowrap}
@media(max-width:767px) and (max-height:700px){.commercial-card{max-height:34%}.handoff-banner{padding:6px 10px}.handoff-banner button{min-height:40px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}